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AUTUMN 2000
We've made some decisions…
–Dennis Quaintance
Now that the dust has settled after the thrilling experience of opening
the O.Henry Hotel and Green Valley Grill, we’ve slowed down long
enough to ponder our company’s future, and we’ve made some
decisions.
We’ve decided to grow…
…slowly, carefully, and close to home. We can be more effective
at meeting and exceeding our guests’ (and staff’s) expectations
if each key member of our team is personally involved in our growth.
And we’re more likely to stay personally involved if we don’t
spread ourselves too thin.
This winter we’ll begin construction on our new Lucky 32 in Cary
(on Tryon Road, between US 1-64 and Kildare Farm Road). We’re not
sure what will come after that, but I can say that we’re working
on some exciting opportunities.
We’ve decided to do some fine-tuning.
Since we opened our first restaurant eleven years ago, we’ve been
learning from experience and guest feedback. We’re ready to apply
what we’ve learned to our existing restaurants. We’re enhancing
our flavors, perfecting our service, and updating our restaurants’
environments.
 Some
of our plans are to:
- introduce some new menu selections, cook with even higher quality
ingredients, and
purchase more locally grown ingredients– especially herbs and
produce (don’t be surprised if you run into us at the farmer’s
market early one Saturday morning).
- attain higher levels of service. We know that your experience in
our restaurants and hotel has so much to do with our service staff.
That’s why we’re concentrating our efforts to ensure that
our staff is extra-ordinarily knowledgeable and helpful.
- update our restaurants. I think you’ll enjoy the warmer surfaces
and softer, more intimate lighting that we’re designing. To get
a feel for some of our decorating ideas, take a peek at the newly
installed marble floor in the bar at Winston Salem’s Lucky 32.
We’ve decided to “dance with the one that brung us…”
Our genuine concern for our geusts’ experience got us where we
are, and we aren’t going to change our focus. We may be putting
in some new menu selections and lighting fixtures, but our value system
is not going to change. It was over twelve years ago that we wrote our
mission, so we decided it was time to revisit it to make sure it was
still relevant. We worked and worked and didn’t change a
thing. My bet is we’ll operate for decades to come with “the
one that brung us.”
In short, we just want to make doggone sure that we take good care
of our guests. We promise flavor, consistency, hospitality, comfort,
and value. I hope you’ll let me know how we’re doing. Call,
visit (our addresses and phone numbers are at the end of this letter),
or you can e-mail me at dq@qwrh.com.
Recognition for Our Wine Lists
We’ve always approached our wine lists with a focus on variety,
quality, and value, but this is the first year we’ve submitted
our lists to a national publication for review. In the September 2000
issue of Wine Spectator, our lists received the Award
of Excellence. At Lucky 32 we offer over 50 wines with more than
25 by the glass, plus some half bottles. Green Valley Grill features
over 150 wines with more than 35 by the glass.
We thought you’d also like to know:
- We offer a reserve list including rare wines that are limited in
quantity and have more bottle age.
- Half glasses of wine are available so you can experiment!
If you have a suggestion for our wine list please let our wine director,
Julia Warren Schiavone, know. You can reach her by e-mailing julia@qwrh.com,
calling 336-370-0966, extension 309, or by writing to P.O. Box 29228,
Greensboro, NC 27408.
©2002 Quaintance-Weaver
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