How to Be a Lucky Star

Because some groups have not, and are not, always treated fairly, we will proactively reach out to such communities by:

• Being extraordinarily committed to our “Fairness” and “Diversity & Inclusion” programs with the objective of being a role model for other organizations.
• Focusing much of our underwriting and sponsorship efforts to the African American, Latinx, and Lesbian, Gay, Bisexual, Transgender and Queer and/or Questioning (LGBTQ) communities, plus other such groups.
• Working with refugee communities when we have employment opportunities.
• Looking for opportunities to employ people with different abilities.
• Encouraging a merit-based culture that seeks opportunities for underrepresented communities including African Americans, women, people of color, LGBTQ communities and other such groups.

You will only get good outcomes if you “walk your talk.” You can’t just read this and say, “Yes, that makes sense,” then put it away and forget about it. You must ask yourself daily and even more often, “Is what I’m doing now consistent with the values and mission that I’ve made a commitment to support?” “Can I draw a straight line to a mission-related objective that demonstrates that my behavior is supportive of these ideas?” I believe that we only know if we really hold a value if we voluntarily inconvenience ourselves to be of service to that value. We’ll only do that if we are mindful and considerate enough to notice when our impulses might be in conflict with our intentions.

walk YOUR talk

You’ll only ask yourself these questions if you set up a system to remind yourself. It is so easy to insert “off-purpose” actions into our work. For instance, it is typical to bring anger or sadness to work, then not act friendly. You’ll find that you can stop doing “off-purpose” things that negatively affect your job experience and potential if you look at the posted mission statement and use the mission card to remind yourself of “your own” and “our QW” intentions.

(And sometimes you still might not feel like “playing the game.” When that happens, I suggest that you “fake it till you make it.”)

Here is something that can help you consistently approach your work in ways that will result in good outcomes: Think of yourself as an actor or actress. Adopt this “acting” mindset and have a clear picture of how your “character” is to act–then you will have the fun of being a full-time actor or actress. The idea of our “learning systems” is to help teach you your role. Learn your role, act it out and you’ll probably love working with us. We’ll both win from our partnership. If you feel you are acting your part and you are not enjoying working with us, bring it to your department head’s attention and we’ll help by either changing some things or by helping you find your happiness, or both.

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The Lucky Star Program exists to recognize and reward those who play their roles in a way that enables us to keep the promises made in our mission. Consistently play your role as we discuss in this book, and you will qualify. The performance criteria considered include: teamwork, friendliness, detail focus, smile, enthusiasm, adherence to dress code, cleanliness, promptness, attitude, consistency, communication, professionalism, safety and sanitation, treating others fairly and technical proficiency. We will not keep our promises to our guests and fellow staff members unless each of us is dedicated to these objectives. Please choose to dedicate the time you spend on our team with focused effort to help us keep our promises. Given that QW is owned by QW staff members, it just makes sense that all of us do our best to take great care of our guests and colleagues.

We are always looking for future Lucky Stars. See our current openings and apply online by visiting qwrh.com/careers/.

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