Now that the dust has settled after the thrilling experience of opening the O.Henry Hotel and Green Valley Grill, we’ve slowed down long enough to ponder our company’s future, and we’ve made some decisions.
We’ve decided to grow…
…slowly, carefully, and close to home. We can be more effective at meeting and exceeding our guests’ (and staff’s) expectations if each key member of our team is personally involved in our growth. And we’re more likely to stay personally involved if we don’t spread ourselves too thin.
This winter we’ll begin construction on our new Lucky 32 in Cary (on Tryon Road, between US 1-64 and Kildare Farm Road). We’re not sure what will come after that, but I can say that we’re working on some exciting opportunities.
We’ve decided to do some fine-tuning.
Since we opened our first restaurant eleven years ago, we’ve been learning from experience and guest feedback. We’re ready to apply what we’ve learned to our existing restaurants. We’re enhancing our flavors, perfecting our service, and updating our restaurants’ environments.
Some of our plans are to:
- introduce some new menu selections, cook with even higher quality ingredients, and
purchase more locally grown ingredients– especially herbs and produce (don’t be surprised if you run into us at the farmer’s market early one Saturday morning).
- attain higher levels of service. We know that your experience in our restaurants and hotel has so much to do with our service staff. That’s why we’re concentrating our efforts to ensure that our staff is extra-ordinarily knowledgeable and helpful.
- update our restaurants. I think you’ll enjoy the warmer surfaces and softer, more intimate lighting that we’re designing. To get a feel for some of our decorating ideas, take a peek at the newly installed marble floor in the bar at Winston Salem’s Lucky 32.
We’ve decided to “dance with the one that brung us…”
Our genuine concern for our geusts’ experience got us where we are, and we aren’t going to change our focus. We may be putting in some new menu selections and lighting fixtures, but our value system is not going to change. It was over twelve years ago that we wrote our mission, so we decided it was time to revisit it to make sure it was still relevant. We worked and worked and didn’t change a thing. My bet is we’ll operate for decades to come with “the one that brung us.”
In short, we just want to make doggone sure that we take good care of our guests. We promise flavor, consistency, hospitality, comfort, and value. I hope you’ll let me know how we’re doing. Call, visit (our addresses and phone numbers are at the end of this letter), or you can e-mail me at email@example.com.
We thought you’d also like to know:
- We offer a reserve list including rare wines that are limited in quantity and have more bottle age.
- Half glasses of wine are available so you can experiment!
If you have a suggestion for our wine list please let our wine director, Julia Warren Schiavone, know. You can reach her by e-mailing firstname.lastname@example.org, calling 336-370-0966, extension 309, or by writing to P.O. Box 29228, Greensboro, NC 27408.